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Security and Privacy Information

Pepi Herrmann Crystal is dedicated to serving you, our customer. Aside from great crystal and services, we also offer complete customer privacy and online shopping security.

We designed handcut.com, to allow you to further educate you about our business and to easily purchase items. To make this all work, we collect information about you which we use to both fulfill your online purchases and customize your online experience.

This information is only used internally. We do not sell any part of your personal information to anyone!

Ensuring your privacy and maintaining an up to date policy is important to us. Our policy may change over time, so please check back periodically for any changes. If you have any questions regarding this matter, please direct them to marc@handcut.com.

What information do you collect?

handcut.com collects two types of information from its visitors: voluntary and involuntary. Each type of information helps us provide a customized shopping experience and allows us to better serve the needs of our customers.

Voluntary Information: This is the information you provide to us by filling in a form that specifies exactly who you are. We only require this information when you request information or when you place online purchases. This may include your name, address (billing and shipping), email address, phone number, and credit card number (purchases only). This information is used to fulfill your request and aid in simplifying future transactions.

Involuntary Information: This is the information transmitted to our server by a web browser. Your web browser specifies the IP address at which you are browsing from and the URL where you came from, but nothing specific about you.

How do you collect information?

Our server collects involuntary information automatically. The most important to us is the data that shows us the most popular pages on our site and what people purchase from them. This information helps improve handcut.com to better serve your needs. In addition, our servers collect other useful information to better improve the functionality of our site.

What do you do with the collected information?

Browsing or shopping: IP addresses, URL's, and browser types (involuntary information) are collected for the purposes of website administration. Using this information we can improve our site to work with the types of users viewing the site. While no personal information is really known about the visitor, information such as what site they just came from, the browser they are using, the country/state you are from, pages viewed in the site, and what search terms were used. This information helps us build the site to work best for the people who actually use it.

Ordering: The voluntary information you supply when ordering allows us to properly fill your request.

Newsletters and E-mail updates: We require voluntary information to provide future information to our customers. This is a service that can be stopped at any time by you.

Can I remove myself from your email distribution lists?

If you have requested to be on our e-mail distribution list, we will periodically send you newsletters and updates. If you wish to be removed from this list at any time, simply request to be removed from our list by emailing us at marc@handcut.com. This will remove you from our list unless you request to be put back on the list at a later date.

How do you protect my information?

We value your personal information and go to great lengths to protect it. Our security is consistent with that of today's industry standards. Any voluntary information entered on our site is protected on our secure server through industry approved encryption as well as advanced firewall and encryption technology for our administrative servers.

How Secure is your Secure Ordering System?

We insist on offering the best level of protection for our customer's personal information. We use the latest SSL technology and confirm that with your browser through an SSL Server Certificate through GeoTrust. Many online ordering pages are simply forms that are emailed to the online vendor; this process is not "secure" as information is sent by email. Your order is not emailed to us, it resides on our secure server and is password protected. Using a secure connection to our server we pull information to our firewall protected network. Please click on the image below if you wish to verify our SSL Certificate.

What about changes to your Privacy Statement?

As the very nature of business forces us to rethink our business strategy we may need to update our statement. Please feel free to check back on our statement time to time to see any changes we may have made. This statement was last updated on February 24, 2005.


Copyright 2017 Pepi Herrmann Crystal, Inc. 3 Waterford Place Gilford, NH 03249-6661
Tel: (603) 528-1020 or 1-800-HANDCUT Fax: (603) 528-1010 E-mail: pepi@handcut.com
Open Tuesday - Saturday, 10:00am - 5:00pm Sundays, 12:00pm - 4:00pm after Thanksgiving